Welcome stargazers! Below you’ll find answers to cosmic questions about our celestial-inspired jewelry, shipping policies, and more. If you don’t find what you’re looking for, our customer service team orbits around your needs at [email protected].

🌌 About Our Products

What types of celestial jewelry do you offer?
Our Virginia Beach studio crafts zodiac necklaces, statement cocktail rings, gemstone pendants, long necklaces, and stud earrings – all inspired by the cosmos! Each piece is designed to bring celestial magic to your everyday style.
Are your gemstones real?
Yes! We use genuine gemstones in all our celestial designs, carefully selected for their quality and cosmic beauty. Each piece undergoes strict quality checks before beginning its journey to you.
Do you offer zodiac-specific jewelry?
Absolutely! Our zodiac necklaces are among our most popular celestial pieces. We offer designs for all star signs, each crafted with the same attention to detail as our other cosmic creations.

🚀 Shipping & Delivery

What shipping options are available?
We offer two cosmic delivery options:
Standard Shipping ($12.95): 10-15 business days via DHL/FedEx
Free Shipping: 15-25 business days via EMS for orders over $50
All orders are processed within 1-2 business days before beginning their interstellar journey to you.
Do you ship internationally?
Yes! We deliver to most corners of the world (excluding some remote areas in Asia and elsewhere). International orders may be subject to customs fees depending on your country’s regulations.
How can I track my order?
Once your cosmic treasures begin their journey, you’ll receive an email with tracking information. Watch as your package makes its way from our Virginia Beach headquarters to your doorstep – it’s like following a comet across the night sky!
Note: Delivery estimates may extend during peak cosmic seasons (holidays, meteor showers, etc.). All delivery times are business days (excluding weekends and holidays).

💫 Returns & Exchanges

What’s your return policy?
We offer a 15-day return policy from the date of delivery. If your jewelry doesn’t shine as bright as the stars, simply contact us at [email protected] to initiate a return. Items must be in original condition with all packaging.
How long do refunds take?
Once we receive your returned item, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Do you offer exchanges?
Currently, we only process returns for refunds. If you’d like a different item, we recommend placing a new order after your return is processed.

✨ Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal – all secure payment gateways to ensure your cosmic shopping experience is safe and seamless.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. We never store your full credit card details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and receive exclusive cosmic offers!

🌠 Customer Service

How can I contact customer service?
Our customer service team orbits around your needs! Email us at [email protected] and we’ll respond within 24-48 business hours.
What are your business hours?
Our Virginia Beach studio operates Monday-Friday, 9AM-5PM EST. Emails received outside these hours will be answered the next business day.
Where is your jewelry made?
All our celestial jewelry is carefully crafted in our Virginia Beach studio at 3229 Jefferson Street, where we combine quality materials with cosmic inspiration.
Still have questions? The stars align for those who ask! Contact us at [email protected] and we’ll be happy to assist with any interstellar inquiries.