Welcome, starlit shopper! At Cheap Gemiracle Store, we want you to be as happy with your cosmic jewelry as we are when selecting each gemstone. If your celestial purchase doesn’t shine as brightly as expected, our Returns & Exchanges policy will guide you through the process.

🌌 Our Stellar Return Policy

We accept returns of unworn, undamaged items within 15 days of delivery. All returned items must be in their original packaging with all tags and certificates intact.

🪐 Non-Returnable Cosmic Treasures

To protect all stargazers in our community, we cannot accept returns on:

  • Cocktail Rings (due to sizing customization and hygiene reasons)
  • Stud Earrings (for health and safety considerations)
  • Any items marked as “Final Sale” or “Cosmic Clearance”
  • Personalized or custom-made constellation pieces

🌠 Celestial Exchange Policy

We’re happy to exchange eligible items for a different size or style within 15 days of delivery. Exchanges are subject to availability of your desired celestial piece.

🚀 How to Initiate a Return or Exchange

Step 1: Contact Our Cosmic Support Team

Email us at [email protected] within 15 days of receiving your order with:

  • Your order number
  • The item(s) you wish to return/exchange
  • Reason for return/exchange
  • Whether you prefer a refund or exchange

🌙 Return Request Template

Subject: Return Request for Order #[Your Order Number]

Body:
Dear Gemiracle Cosmic Support,

I would like to request a [return/exchange] for my order #[Your Order Number].
Item name: [Product Name] Reason: [Please specify]
I prefer: [Refund to original payment method / Exchange for (specify desired item)]
Please let me know the next steps.

Stellar regards,
[Your Full Name] [Your Email Address]

Step 2: Wait for Our Cosmic Response

Our support team will respond within 24-48 business hours with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Exchange options (if applicable)

Step 3: Ship Your Celestial Package

Once approved, please send your return to:

Cheap Gemiracle Store Returns
3229 Jefferson Street
Virginia Beach, US 23462

Note: Customers are responsible for return shipping costs unless the return is due to our error (wrong item or defective product).

💫 Refund Process Across the Galaxy

When Will My Refund Arrive?

Once we receive and inspect your return:

  • Credit Card/PayPal: 5-10 business days for processing (depending on your financial institution)
  • Original Shipping Costs: Non-refundable unless return is due to our error

Exchange Process

For exchanges, we’ll ship your new celestial treasure once we receive and process your return. Shipping charges for the new item will apply unless the exchange is due to our error.

🌟 Important Cosmic Notes

  • Please allow 3-5 business days for us to process your return after receipt
  • We recommend using a trackable shipping service for returns
  • Items returned without authorization may experience processing delays
  • Sale items may have different return policies as noted at time of purchase

📡 Contact Our Celestial Support Team

For any questions about returns or exchanges, please contact us:

  • Email: [email protected]
  • Response Time: 24-48 business hours (Monday-Friday, 9AM-5PM EST)

Thank you for exploring the cosmos with Cheap Gemiracle Store! We’re committed to ensuring your journey among the stars is as smooth and sparkling as our finest gemstones.